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Terms and Conditions of Sale

Any reference in these conditions to “The Company” shall be a reference to Dixon Turner Interior Surfaces or any associated or subsidiary company, or its successor in title. Any reference to “The Buyer” will include any successors in title to the buyers. All orders accepted are subject to the following conditions.

All quotations by the Company represent an invitation to the Buyer to place an order and do not constitute a legal offer. The Purchase Order will be regarded as the offer and our acceptance will be regarded as binding. Special conditions contained in any Purchase Order will be excluded from the conditions of sale and cannot therefore form part of the Contractual Conditions, unless specifically agreed by us in writing when accepting the order.



All prices are quoted without commitment and are subject to alteration or withdrawal by the Company without prior notice. Orders can only be accepted on condition that the prices charged are those ruling at date of despatch unless we have specifically engaged in a Fixed Price Contract.


Defective Goods 

In the event of any article supplied by the Company proving defective in material or workmanship we undertake to replace it free of charge or refund the cost of the article but subject to the following:-

  1. Every reasonable precaution has been taken to ensure that the wallcoverings are of good quality and to one shade. The Buyer must check however that the results are satisfactory once the first two lengths are hung, no responsibility can be accepted after this stage.

  2. The Company does not accept returns of cut lengths nor cancellations once the material has been cut to the ordered quantity or specially made to order or ordered on the Buyer’s behalf from a third party.

  3. Under no circumstances does the Company accept liability for any consequential loss or damage, which is hereby specifically excluded. This does not affect your statutory rights.


Sale of Goods Act 1893

Any conditions and warranties implied by virtue of the Sale of Goods Act 1893 are hereby excluded except in Consumer Sales as defined by the Supply of Goods (Implied Terms) Act 1973.



Quoted delivery cost is for deliveries to UK main land only. Additional charges will apply for non UK main land deliveries. It  may take several days longer to deliver off UK main land.  

  1. Estimated delivery dates are given in good faith and every effort will be made to ensure due performance. The Company cannot accept responsibility for damages or consequential loss arising from delays caused by strikes, lockouts, breakdowns, fires or any other circumstances beyond the Company’s control. If the buyers instructions, or lack of instructions, cause delay in delivery the Company shall be entitled to extension of the time for delivery originally estimated. Your attention is drawn to our tariff of carriage charges as detailed in our current price list.

  2. (a) The risk in the goods passes to the buyer on delivery but equitable and beneficial ownership shall remain with the Company until full payment has been received (each order being considered as a whole) or until prior re-sale in which case, the beneficial entitlement of the Company shall attach to the proceeds of re-sale or to
    the claim for such products.
    (b) Should the goods become constituents of, or to be converted into, other products whilst subject to the equitable and beneficial ownership of the Company then the Company shall have the equitable and beneficial ownership of such other products as if they were solely and simply the goods and accordingly sub-clause (a) shall as far as appropriate apply to such other products

  3. Non-delivery must be reported in writing to the Company within ten days of receipt of Invoice or Advice of despatch. Where goods are collected from the Company by the buyer, or a third party, as the case may be, all liability of the Company for loss or destruction, breakage’s, shortages or non-delivery of the goods shall cease.

  4. Any damage or pilferage in transit to goods which are despatched by road, rail, sea or air must be notified by the Buyer to the company within 3 days of delivery. In addition, any obvious damage to goods or their containers must be noted on the carrier’s delivery note at time of delivery.


If for some reason you are not completely satisfied with your order, you can return all or any part of your order providing it is undamaged, sealed and in its original packaging. We must receive notification of your return within 14 days from delivery of the goods. Please call our customer service team on 01938 551999 to arrange your return. Our standard cancellation form should also be completed and returned either by e-mail, fax, or Royal mail (see our contact us for details). A full refund for the goods will be issued.  We will make the reimbursement without undue delay, and not later than:-

(a) 14 days after the day we receive back from you any goods supplied, or

(b) (if earlier) 14 days after the day you provide evidence that you have returned the goods

 We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly requested, and we have agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.


You shall arrange for the goods to be delivered back to us without undue delay and not later than 14 days from the day on which you communicate your cancellation from this contract to us. Alternatively from the date the goods are collected from our nominated courier. The cost for this service is £10.00 per package (maximum weight per package is 10kg), which will be deducted from your credit.

 Please allow up to 28 days for the refund to be issued back to the credit card for the order transaction. Refunds will not be made until goods have been received in full. This does not affect your statutory rights.



Cancellation may only be effected at the buyer’s request and the Company’s subsequent written approval. The Company does however reserve the right to enforce the Contract or be indemnified against loss.


Unless the Buyer has an approved credit account evidenced in writing all goods must be paid for before delivery.



No variation or addition to these terms and conditions of sale shall be accepted unless made in writing by a lawfully authorised Agent on behalf of the Company.


Consumer Contracts Regulations

 If you have ordered by telephone or the Internet, under Distance Selling Regulations, you have a statutory right to cancel your order and receive a full refund for any home delivery item (excluding those items ordered from our store). This does not apply to items that are specifically made to order.

To cancel you can email customer services, calling 01938 551999 or write to us at Customer Service’s (see contact us for full details) within 14 working days (so not including Saturdays, Sundays or Public Holidays) commencing the day after the day of delivery of your items quoting your order number. You must take reasonable care of the item(s).

Item(s) may be returned to our store or we can arrange collection.